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Editors' Choice |
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The next revolution in interactions
For improving performance and gaining competitive advantage, offshoring and the latest advances in technology seem to grab all the headlines. Yet building a sustainable advantage requires much more. Employees whose jobs can't be automated—any company's high-value decision makers—hold the key to boosting productivity, so making them more effective can create an edge that competitors won't replicate easily. To learn more about this challenge, read "The next revolution in interactions." [Includes audio plus a Web-exclusive series of interactive exhibits]
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Last Month's Top Article |
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China's looming talent shortage
To make the move from manufacturing to services, China must raise the quality of its university graduates.
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Coming Soon |
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A long-term look at ROIC
Finance theory isn't enough when companies set their expectations for reasonable returns on invested capital. A long-term analysis of market and industry trends can help.
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What's holding back online medical data
Progress will be slow until all parties in the health care industry can see clear benefits.
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Chart Focus
Improving call-center performance
Companies hoping to ensure that call-center agents perform as well as possible should use metrics that shed light not only on how much revenue they generate but also on opportunities to generate revenue. |
Special Collections
Peter Drucker and the "knowledge manager"
One of the greatest insights of the management theorist Peter Drucker, who died on November 11th, was the ever-increasing importance of knowledge to corporations. The great and growing body of work that Drucker's thinking has inspired testifies to his importance. These articles from our archive look at how companies can benefit from in-house knowledge.
Coaxing giants to grow
Investors favor focused businesses over conglomerates, as the recent dissolutions of Cendant and Viacom show. But even the largest companies have more than one way to grow and to generate strong returns. These articles from the archive lay out some options.
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In the News
Insights from the Quarterly archives on business news of the day.
Beyond Kyoto
This week in Montreal, United Nations delegates discuss a follow-up plan to the Kyoto Protocol, which called on industrial nations to reduce their greenhouse gas emissions to below 1990 levels. Industrial executives should pay close attention.
Preparing for a low-carbon future
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Global Spotlight
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