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Serving aging baby boomers
Featured Marketing Article, aging baby boomers
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November 2007

Baby boomers have rewritten the rules at every stage of their lives. They will rewrite the rules of retirement as well.

Survey

How companies are marketing online

A survey of marketers from around the world shows where online tools are most important, how they’re being used, and on which ones companies plan to spend more.

Editors' Choice

Featured Marketing Article, prepaid mobile
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Getting more from prepaid mobile services

February 2008

As the industry matures, mobile operators won’t be able to count on a flood of new customers to fuel growth, so they must create more value from those they already have—including prepaid ones.

Featured Marketing Article, apparel in Brazil China India
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How half the world shops: Apparel in Brazil, China, and India

November 2007

Multinational retailers face new challenges to capture the increased spending power in each of these distinctive markets.

Featured Marketing Article, business management strategy
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The evolving role of the CMO

August 2007

Many chief marketers still have narrowly defined roles that emphasize advertising, brand management, and market research. They will have to spread their wings.

Featured Marketing Article, India's middle class
Tracking the growth of India’s middle class

August 2007

Over the next two decades, the country’s middle class will grow from about 5 percent of the population to more than 40 percent and create the world’s fifth-largest consumer market.

Featured Marketing Article, gulf middle class
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Shedding light on the Gulf's middle class

February 2007

Little is known about the middle class in the GCC states, but a recent survey illuminates the hopes, fears, and expectations of this important segment.

Featured Marketing Article, selling to mom-and-pop stores in emerging markets
Selling to 'mom-and-pop' stores in emerging markets

March 2007

Traditional shops and the companies that serve them are finding life harder and harder. For the suppliers, segmented execution is the answer.

Featured Marketing Article, business management strategy
A grassroots approach to emerging-market consumers

November 2006

By tapping into local networks, companies can serve low-income markets profitably, delivering significant value to shareholders while creating the essential market infrastructure for economic development in the neediest communities.

Featured Marketing Article, call center revenue
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Using call centers to boost revenue

May 2006

Many companies can turn their inbound call centers into powerful engines for growth.

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Case in Point

Premium Content
Refocusing the sales force to cross-sell

December 2007

Many salespeople resist cross-selling, so management must address their misgivings head on and convince them of its benefits.

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Anticipating customer queries in call centers

November 2007

An effort to determine the value of specific kinds of customer inquiries shows how companies should decide which channels are best for dealing with each of them.

Chart Pack

Featured Marketing Article, hospital experience
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A better hospital experience

November 2007

Hospitals must learn what commercially insured patients and their physicians look for when choosing facilities—and how to deliver it.

Research in Brief

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Marketing with user-generated content

November 2007

Marketers who let a thousand flowers bloom risk losing focus.

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How companies can make the most of user-generated content

August 2007

The success of online participatory media—video-sharing sites and corporate wikis alike—depends on the quality contributions of a small core of enthusiasts.