McKinsey Quarterly is the business journal of McKinsey & Company.
MAY 2012
By improving how risk is measured—and managed—in global operations, companies can adapt to changing conditions faster than competitors.
JANUARY 2012
Focus on the human side of customer service to make it psychologically savvy, economically sound, and easier to scale.
NOVEMBER 2011
It’s possible, though far from certain, that oil prices will spike in the years ahead. Here’s why—and how you can prepare.
APRIL 2011
The diversity and dynamism of China, India, and Brazil defy any one-size-fits-all approach. But by targeting city clusters within them, companies can seize growth opportunities.
DECEMBER 2010
Insurers that outsource the IT and administration of policies underwritten years ago can improve customer satisfaction, lower costs, and even reduce capital requirements.
SEPTEMBER 2010
China’s growth depends less on exports than conventional wisdom suggests.
AUGUST 2010
Disparities between financial and factory-level productivity measures exist at many manufacturing facilities. Better alignment can improve efficiency, pricing, and product strategies.
JANUARY 2011
Getting there means ditching today’s monolithic model in favor of splintered supply chains that dismantle complexity, and using manufacturing networks to hedge uncertainty.
Building bridges between senior managers is a critical step in constructing tomorrow’s global supply chain.
APRIL 2012
Putting leadership development at the heart of a major operations-improvement effort paid big dividends for a global industrial company.
MARCH 2012
Lower costs are an advantage for the country’s ready-made-garment industry, but challenges remain.
India’s product makers have a golden opportunity to join the global big leagues. They should seize it.
NOVEMBER 2010
APRIL 2010
JANUARY 2010
It’s really very simple. People want to do well. People want approval. When they feel they are doing something extraordinary, their motivation increases. – Filippo Passerini
JULY 2008
Filippo Passerini is bringing the back office into the boardroom.
MAY 2008
The chief purchasing officer of Lenovo explains how he helped to create the operational basis for its continuing evolution from a Chinese powerhouse into a global one.
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