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Telecommunications, Strategy & Analysis Article, business management strategy
Article at a glance:

A grassroots approach to emerging-market consumers

  • Companies serving low-income consumers in developing countries face daunting problems, such as security, customer acquisition, distribution, and collection.
  • What's more, for obtaining information about local developments, shaping viewpoints, and sanctioning behavior, companies are frequently in a weaker position than communities.
  • The solution involves enlisting community leaders and residents to monitor and influence developments on the ground and to create a positive dynamic that helps companies adapt their business models to the challenge of serving low-income consumers.
  • Building awareness and providing economic benefits that extend beyond core products and services are often key elements of a community strategy.
This article contains the following exhibits:
  • Exhibit 1: Special attention is needed where expected profit is low but potential impact on economic development is high.
  • Exhibit 2: One can map the dynamics of commercial and community interactions.
  • Exhibit 3: Three models address different aspects of the low-income challenge.

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