Article at a glance:

Recovering from crisis: An interview with the CEO of McKesson

• In April 1999, high-flying McKesson was laid low by accounting fraud committed in the medical-software business it had purchased just three months before.
• In the succeeding months, McKesson named a new management team, and John Hammergren began the daunting task of transforming the culture of a badly damaged company.
• In this interview, Hammergren explains how the crisis became a golden opportunity to remake the company along stronger lines.