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Succeeding at open-source innovation: An interview with Mozilla's Mitchell Baker

• Few organizations have as much experience harnessing the talents of people outside their corporate walls as does Mozilla Corporation, the developer of the open-source Firefox Web browser. The company depends on volunteers for product-development decisions, software coding, distribution, and promotion.
• Mitchell Baker has helped lead the project to develop the browser since its origins, in the late 1990s. In this interview, she talks about the balance between maintaining control and letting motivated people run with their passions.
• As the Firefox browser has gained market share, it has become a prominent example of a successful open-source project. Baker says that a traditional organization could not have achieved this success.