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Value-driven shopping

Value retailers use low prices to attract and retain customers; the next challenge is to match the convenience and comfort of traditional grocers.

AUGUST 2003 • Robert Frank, Elizabeth A. Mihas, and Laxman Narasimhan

US grocery consumers formerly used value retailers mostly for the monthly stock-up trip. Now, our research1 indicates, many use them for routine weekly shopping. Value retailers (including mass merchandisers, warehouses, and value chains) accounted for 23 percent of total grocery sales in 2002, up from 9 percent in 1995.

This shift to value won’t end when the economy picks up. Value stores are raising their standards for convenience, the in-store experience, and assortments to match or outclass their traditional competitors—even on fresh foods. Meanwhile, many consumers, trained by value retailers to expect good quality at low prices, no longer accept the traditional grocers’ premium.

Distance is the biggest factor preventing more people from shopping more frequently at value retailers, but these stores are rapidly proliferating thanks to the strength of their operating economics: supercenters, for example, have more than doubled their return on invested capital over the course of the past ten years and now outperform traditional grocers.

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About the Authors

Robert Frank is an associate principal and Laxman Narasimhan is a principal in McKinsey’s San Francisco office; Liz Mihas is a principal in the Chicago office.

Notes

1See Robert Frank, Elizabeth A. Mihas, Laxman Narasimhan, and Stacey...

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