The McKinsey Quarterly

close Visitor Edition

McKinsey Quarterly is the business journal of McKinsey & Company.

Register to read this article

  • Recommendations (1)
  • Text Size
  • Print
  • Download PDF
  • Link to This

Building the civilized workplace

Nasty people don't just make others feel miserable; they create economic problems for their companies.

Organization, Talent article, civilized workplaces

In This Article

Audio is available for this article.

Lars Dalgaard is CEO and cofounder of SuccessFactors, one of the world’s fastest-growing software companies—and the fastest with revenues over $30 million. Dalgaard recently listed some milestones that his California-based company passed in its first seven years:

  • the use of its software by more than two million employees at over 1,200 companies around the world
  • the use of its software by employees speaking 18 languages in 156 countries
  • growth three times that of the company’s nearest competitor
  • enthusiastic recommendations of the product by nearly all customers
  • dramatically low employee turnover
  • employing no jerks

That’s right—no jerks—although the word SuccessFactors really uses (except on its Web site) is a mild obscenity that starts with the letter A and sort of rhymes with “castle.” All the employees SuccessFactors hires agree in writing to 14 “rules of engagement.” Rule 14 starts out, “I will be a good person to work with—not territorial, not be a jerk.” One of Dalgaard’s founding principles is that “our organization will consist only of people who absolutely love what we do, with a white-hot passion. We will have utmost respect for the individual in a collaborative, egalitarian, and meritocratic environment—no blind copying, no politics, no parochialism, no silos,...

Free Membership

As a free member you can also:

  • Read hundreds of free articles
  • Receive e-mail newsletters and alerts
  • Search our archive

Simply fill in this form

View our privacy policy.
We will not share your e-mail. See details.

* Required

New In:
Embed E-mail