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Squeezing more ideas from product teardowns

Some companies are using product teardowns to dismantle silo culture in product development.

Engineers and purchasers love product teardowns—the practice of dismantling products into parts as a way to spark fresh thinking. Few manufacturers, however, elevate the practice above Skunk Works status, and many executives pigeonhole it as a tactical exercise in cost cutting. Some companies, however, are throwing open the doors of their Skunk Works labs and using teardowns as opportunities to increase cross-functional collaboration. Along the way, they are saving more money, capitalizing better on customer insights, and improving the revenue potential of their products.

Squeezing more ideas from product teardowns
Some companies are using product teardowns to dismantle silo culture in product development.

In this interactive, we explore margin-improvement opportunities from teardowns that we’ve identified in the consumer goods industry and highlight how companies in the high-tech and construction-equipment industries are using this venerable tool in new ways.

About the Authors

Dave Fedewa and Ashish Kothari are consultants in McKinsey’s Chicago office, where Ananth Narayanan is a principal.

The authors would like to thank Fabrice Le Garrec, Stephan Mohr, Lou Rassey, and Jim Williams for their contributions to this article

Recommend (111)
  • 4 SEPTEMBER 2009
    Ramesh Kini
    KBTU
    Kazakhstan

    Excellent examples, and a great idea worthy of being pushed further. And no, it does not have be “depressingly” focused only on cost reduction...

    .
    Ramesh Kini
    KBTU
    Kazakhstan

    Excellent examples, and a great idea worthy of being pushed further. And no, it does not have be “depressingly” focused only on cost reduction as one reader has suggested. In fact, years ago, I came across a book on the Japanese approach to value engineering, or VE, that sought to provide the consumer or customer with the greatest bang for the VE buck. Starting with the most critical product dimensions (e.g., energy efficiency in the case of the fork lift), the book described how VE teams in Japanese firms—given a target price and hence a ceiling on product costs, including material costs, processing costs, etc.—would use an iterative “tear down” and “rebuild” approach to add more value to the product, till the cost and price targets were attainable. If, as was often the case, several teams were engaged in such exercises simultaneously, they would have to dynamically reconcile and adjust their individually arrived at solutions so that the overall cost/value/price targets could be met while ensuring that the product launch deadlines were not missed.

    .
  • 11 JULY 2009
    Ruth Stern
    President
    Colour Revolution
    Toronto, ON Canada

    ...We’ve TORN DOWN the packaged hair color business in all the very best ways, in terms of cost and environment for both business and consumer.

    .
    Ruth Stern
    President
    Colour Revolution
    Toronto, ON Canada

    At Colour Revolution Inc. we invented and have patent applications on the only reusable self mixing applicator for hair colour. The Mixer Complete (P.C.A.) which will work for root touch ups or overall hair colour application changes the billion dollar home and salon hair colour market into a substantially more environmentaly friendly industry, both through much less product packaging and less chemical waste. Our discussions with the largest US company in the industry have been put on hold because this financial climate is all about immediate ROI. We’ve TORN DOWN the packaged hair color business in all the very best ways, in terms of cost and environment for both business and consumer.

    .
  • 8 JULY 2009
    Youri Kemp
    Consultant
    IADB
    Nassau, Bahamas

    Can product tear downs be related to service related jobs? For example, the tearing down of certain financial or fiduciary functions or teardown as it relates to real estate services?

    .
    Youri Kemp
    Consultant
    IADB
    Nassau, Bahamas

    Can product tear downs be related to service related jobs? For example, the tearing down of certain financial or fiduciary functions or teardown as it relates to real estate services?

    .
    OUR REPLY
    MKQ_response

    The authors respond:

    Youri,

    A number of readers have asked about applications for this tool in service-related scenarios. Thanks for your question, the answer is yes. Specifically, we have seen this concept applied in retail banking and insurance, where organizations have made clear tradeoffs in service design and development. They invested more heavily in the attributes most important to their target customers, for example, and halted investment in other areas where they found they could be “less excellent” after reviewing customer needs, their offer, and competitor offerings.

    Also, the technique of “mystery shopping” in competitor stores, environments, call centers—focused on their Web sites—is a close analogue to teardowns in the tangible-product world. Mystery shopping is prevalent in hotels and retail stores, and somewhat less so in other service environments with more remote operations.

    OUR REPLY
  • 8 JULY 2009
    James Collyer
    Adviser
    Indoness
    Jakarta, Indonesia

    Very useful to consider as a tool in business process evaluation with the objective of lightening the procedural load on departments across an organization. Like a spring cleaning, outcomes of the exercise are efficiencies, enhanced communications (internal and to the...

    .
    James Collyer
    Adviser
    Indoness
    Jakarta, Indonesia

    Very useful to consider as a tool in business process evaluation with the objective of lightening the procedural load on departments across an organization. Like a spring cleaning, outcomes of the exercise are efficiencies, enhanced communications (internal and to the outside), and clarity.

    .
  • 8 JULY 2009
    Mukesh Bhansali
    Senior Project Lead
    Mahindra Engineering Services
    Bangalore, India

    ...Even work on the teardown of equipment is offloaded to service industries in low-cost countries to cut costs.

    .
    Mukesh Bhansali
    Senior Project Lead
    Mahindra Engineering Services
    Bangalore, India

    Teardown was very popular in low-cost and mass production products like white goods and automobiles. But nowadays even industrial and construction equipment companies find that this adds value to the money spent on big and costly equipment. Even work on the teardown of equipment is offloaded to service industries in low-cost countries to cut costs.

    .
  • 8 JULY 2009
    Matthew Barekat
    Mananging partner
    www.Resultancy.com
    London - UK

    In the UK manufacturing sector functional departments tend to use value-engineering and reverse-engineering techniques to achieve cost cutting and margin improvements. The use of cross functional teams to breakdown the silos is an excellent idea that is alas less widely...

    .
    Matthew Barekat
    Mananging partner
    www.Resultancy.com
    London - UK

    In the UK manufacturing sector functional departments tend to use value-engineering and reverse-engineering techniques to achieve cost cutting and margin improvements. The use of cross functional teams to breakdown the silos is an excellent idea that is alas less widely deployed. A mid-sized printing machinery manufacturer in the UK that piloted the cross functional approach succeeded in evolving the best ideas into a whole new low cost product line.

    .
  • 8 JULY 2009
    Rich Radka
    Partner
    Node
    Barcelona, Spain

    Squeezing is the keyword in this article, it is depressingly focused almost solely on cost reduction...

    .
    Rich Radka
    Partner
    Node
    Barcelona, Spain

    Squeezing is the keyword in this article, it is depressingly focused almost solely on cost reduction; while in the forklift example this is laudable and appropriate, in the medical device and the FMCG examples, this approach is follow the leader and will create cheaper but lower quality and less differentiated products in terms of branding.

    Where are the examples where the teardown actually leads to something new, that actually inspires, creates new value, or a better user experience? Rather, this tends to engender a mentality of race-to-the-bottom ‘value engineering’ in the team and company culture that uses this approach.

    .
    OUR REPLY
    MKQ_response

    The authors respond:

    Mr. Radka,

    You are absolutely correct that the focus of this particular article is product cost and margin improvement. But by using the teardown along with other tools (including analogue examination, customer insights techniques, and new technologies), companies can indeed generate something new with high value for its customers. Due to the fact that truly new designs can easily be traced to specific clients and products, we opted not to include any “game changing” examples from our experience.

    OUR REPLY
  • 8 JULY 2009
    Prakash K
    Senior Manager
    Mindtree
    India

    This article doesn’t say anything as how to do a product teardown. There are plenty of techniques for someone to actually DO this....

    .
    Prakash K
    Senior Manager
    Mindtree
    India

    This article doesn’t say anything as how to do a product teardown. There are plenty of techniques for someone to actually DO this. Function Attribute Analysis, Trimming, and Su-Field analysis are powerful techniques from the TRIZ framework that effectively implement this concept.

    .
  • 8 JULY 2009
    Satyabroto Banerji
    CEO
    Safety Brigade
    Mumbai, Maharashtra India

    The process and interactive marketing elements of a service can benefit from tear-down just as much as a tangible product.

    .
    Satyabroto Banerji
    CEO
    Safety Brigade
    Mumbai, Maharashtra India

    The process and interactive marketing elements of a service can benefit from tear-down just as much as a tangible product.

    .
  • 8 JULY 2009
    Josh Abend
    President
    Innovaiton City
    Menlo Park, CA USA

    The genesis of this teardown term is value analysis, a very disciplined technique developed by GE in the 1960s....

    .
    Josh Abend
    President
    Innovaiton City
    Menlo Park, CA USA

    The genesis of this teardown term is value analysis, a very disciplined technique developed by GE in the 1960s. Mainly used for cost reduction, it was a successful system that saved thousands of dollars. But it is detailed hard work and engineers hated it. Deja vu? Thanks for sharing an idea that's about 50 years old.

    .
  • 7 JULY 2009
    Anthony Gopal
    Director, IP Operations
    IPVALUE Management Inc
    Mountain View, CA USA

    How do these studies account for the intellectual-property issues that arise when leveraging the design and functionality of a competitor’s product?...

    .
    Anthony Gopal
    Director, IP Operations
    IPVALUE Management Inc
    Mountain View, CA USA

    How do these studies account for the intellectual-property issues that arise when leveraging the design and functionality of a competitor’s product?

    A product team wants to minimize the cost of “work-around” designs that avoid the competitor’s patents. A product team also wants to minimize the risk of discovering competitor patents that are relevant to the team’s current products.

    .
    OUR REPLY
    MKQ_response

    The authors respond:

    The intent of these studies is to generate ideas and should not be to leverage or to infringe on intellectual property. As with any other new idea (teardown driven or not), you should check publicly available patent sources to be sure that your organization does not infringe on existing IP. From a design standpoint, it is better to know this in early stages, where you can avoid these risks rather than find out during downstream development that IP issues have emerged and you have to rework or scrap the design.

    In addition to carefully checking that IP is not breached, the goal of any idea generation should be to build new ideas and to lead the market with new, game-changing designs versus merely catching up with competitors. With this spirit in mind, a well-run teardown is more focused on how to “change the game” and less focused on potential infringement on existing IP.

    OUR REPLY
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