Article at a glance:

Building a global IT organization: An interview with DPWN's managing director for IT

• DHL and its parent company, Deutsche Post World Net (DPWN), have developed a leading-edge model for IT development and operations: three consolidated centers work around the clock, passing along activities from Cyberjaya, Malaysia, to Prague to Scottsdale, Arizona.
• In this exclusive interview, Stephen McGuckin, DPWN's managing director for IT, explains how his organization developed this idea—from a single data center in Asia to the present global operating model.
• The savings were substantial, but just as important was DHL's improved ability to develop new products and services quickly and to roll them out simultaneously to hundreds of countries—an essential capability that has helped the company to gain a competitive edge in the global logistics market.