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Managing for quality: An interview with Armand V. Feigenbaum

• Armand V. (“Val”) Feigenbaum’s contributions to the study of quality improvement in organizational settings helped reshape the way companies conceive of quality management, making him a pivotal figure in the “quality revolution” that swept through Western companies in the 1980s.
• McKinsey recently spoke with Feigenbaum about how changes in the competitive landscape—particularly ever-shortening product-development cycles and globalization—challenge companies to return to the first principles of quality management.