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What went wrong for on-line media?

In retrospect, most advertising-based Web sites were doomed from the start.

OCTOBER 2001 • Jacques R. Bughin, Stephen J. Hasker, Elizabeth S. H. Segel, and Michael P. Zeisser

Anyone who has ever taken driver’s education classes knows that there is nothing like pictures of a car wreck to focus the mind on humanity’s capacity for error. On-line media properties, and their investors, have endured a similarly sobering lesson. Analysts and reporters have ably chronicled the mistaken assumptions and pure hubris that accompanied the rise and fall of on-line media sites such as Drkoop.com, Go.com, and Oxygen. In the seven slides that follow, we dig further into the story by examining the economics of on-line media and comparing those economics to those of their off-line counterparts. As our analysis shows, on the World Wide Web, the gap between business plan and market reality was even deeper than suspected. Most on-line media properties were doomed from the start.

About the Authors

Jacques Bughin is a principal in McKinsey’s Brussels office, and Steve Hasker is a consultant in the New York office, where Liz Segel and Michael Zeisser are principals.

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