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Featured Marketing, Sectors & Regions Article, vietnam banking
How young consumers could shape Vietnam’s banks

March 2008

This small but lively banking market encompasses the region’s largest generation gap in attitudes toward banking.

Featured Marketing, Sectors & Regions Article, prepaid mobile
Getting more from prepaid mobile services

February 2008

As the industry matures, mobile operators won’t be able to count on a flood of new customers to fuel growth, so they must create more value from those they already have—including prepaid ones.

Featured Marketing, Sectors & Regions Article, hospital experience
A better hospital experience

November 2007

Hospitals must learn what commercially insured patients and their physicians look for when choosing facilities—and how to deliver it.

The Archive

2007
How half the world shops: Apparel in Brazil, China, and India

November 2007

Multinational retailers face new challenges to capture the increased spending power in each of these distinctive markets.

Tracking the growth of India’s middle class Premium Content

August 2007

Over the next two decades, the country’s middle class will grow from about 5 percent of the population to more than 40 percent and create the world’s fifth-largest consumer market.

How consumer goods companies are coping with complexity Premium Content

May 2007

A recent survey suggests that the rapid pace of change in the industry is leaving some marketers behind.

Using technology to improve in-store marketing

April 2007

Consumer goods manufacturers are using simulation technology to test in-store marketing ideas more quickly.

Shedding light on the Gulf's middle class Premium Content

February 2007

Little is known about the middle class in the GCC states, but a recent survey illuminates the hopes, fears, and expectations of this important segment.

2006
China's booming dairy market

June 2006

Rising affluence should help China's dairy industry grow, but fully half of domestic companies may go out of business.

Lessons from a global retailer: An interview with the president of Carrefour China Premium Content

June 2006

Jean-Luc Chéreau discusses the French company's experiences as its hypermarkets spread out from China’s biggest cities to the vast hinterland.

Marketing to China's hinterland Premium Content

June 2006

The country has hidden reserves of consumer buying power. But they are hard to reach.

Shaping China's home-improvement market: An interview with B&Q's CEO for Asia Premium Content

June 2006

Steve Gilman says that because Chinese consumers are changing so quickly, retailers must change quickly to keep up with them.

The value of China's emerging middle class

June 2006

Demographic shifts and a burgeoning economy will unleash a huge wave of consumer spending in urban China.

Understanding China's teen consumers Premium Content

June 2006

Teenagers in China fall into several distinct segments, so companies must identify the right group and tailor their marketing approach accordingly.

Building a top consumer goods sales force Premium Content

February 2006

Although most of these companies have recently revamped their sales organizations, only a few managed to achieve higher sales and lower costs.

Making China your second home market: An interview with the CEO of Danfoss

February 2006

The head of the Danish industrial-controls company wants to make China one of its core markets.

The Chinese consumer: To spend or to save? Premium Content

February 2006

Chinese consumers are saving for an insecure future—but also shopping for big-ticket items.

2005
How Europe's banks can profit from loyal customers Premium Content

November 2005

A new approach to identifying these individuals is the key.

What's next for Tata Group: An interview with its chairman

November 2005

Ratan Tata explains how the company is expanding abroad while cultivating an emerging mass market at home.

Premium marketing to the masses: An interview with LG Electronics India’s managing director Premium Content

September 2005

Kwang-Ro Kim believes that Indian consumers are complex and that companies must make long-term commitments and investments to understand them.

Winning the Indian consumer Premium Content

September 2005

Multinationals that successfully adapt their products to India's largely untapped market will have the advantage.

In China, opportunity knocks for small business

June 2005

Small and midsize companies must get creative to compete there.

The right passage to India

February 2005

Companies attracted to the country’s potential must do more than merely transplant products and systems that have succeeded elsewhere.

2004
Limiting churn in insurance Premium Content

December 2004

Customer segmentation can help companies target their retention efforts more effectively.

Seizing the Hispanic market

August 2004

Financial institutions will need to do more than just translate their brochures into Spanish to capitalize on opportunities in this consumer segment.

Understanding the Chinese consumer Premium Content

July 2004

Laurent Philippe, the head of Procter & Gamble in China, explores how to beat the competition in the country’s huge and complex market.

Keeping mobile customers Premium Content

February 2004

Why do customers stray? Unpredictable monthly bills are largely responsible.

2003
China's refrigerator magnate Premium Content

August 2003

Zhang Ruimin, CEO of the Haier Group—the Chinese company that is the world’s fifth-biggest maker of white goods—describes his plan to create a global brand.

Brand building in emerging markets Premium Content

June 2003

Western consumer goods companies entering rapidly expanding emerging markets should imitate the local competition.

Fast-food fight

May 2003

Companies offering fresh food in distinctive settings will hit the sweet spot of an otherwise slow-growing fast-food industry.

Pharma goes direct in Japan Premium Content

May 2003

Despite restrictions on drug advertising in Japan, recent pilot campaigns suggest new ways for companies to reach out to patients.

A new bank market in South Africa Premium Content

February 2003

The emerging black middle class could be a great opportunity for institutions offering personal financial services.

Making the most of US auto distribution

February 2003

US dealers and manufacturers can—and must—collaborate in their own self-interest.

Overhauling European auto distribution Premium Content

February 2003

Manufacturers in Europe have a choice of three strategic directions. What they have in common is a need to fix the way cars are sold.

2002
CRM in the air Premium Content

August 2002

Airlines can capture more value and hang on to more of their customers by focusing, once again, on their CRM programs.

Making more of pharma's sales force Premium Content

August 2002

Pharmaceutical companies have lost their focus on doctors. The key to higher sales is regaining it.

Wholesale moves in China Premium Content

August 2002

China’s entrance into the WTO offers opportunities for foreign wholesalers—and dangers for domestic ones.

A cure for clinical trials

May 2002

US pharma companies often miss their deadlines when testing new drugs. The use of marketing techniques to manage the recruitment of patients for clinical trials could speed things up considerably.

Emerging marketing Premium Content

May 2002

Companies don’t need state-of-the-art tools, huge volumes of customer information, and armies of experts to use continuous-relationship marketing effectively.

2000
Kick-starting soccer Premium Content

November 2000

Soccer clubs in smaller markets such as Belgium and Switzerland should emulate the big countries’ superclubs and take marketing more seriously.

Fighting brawn with brains Premium Content

June 2000

Global retailers are flexing their muscles. How should manufacturers respond?

Marketing in the UK Premium Content

June 2000

Eighty percent of the executives responding to a McKinsey survey described marketing as very or critically important in achieving financial objectives, yet only about a third claimed it was well established in their own businesses.

A prescription for direct drug marketing

May 2000

The billions so far laid out on direct-to-consumer ads for prescription drugs have mostly failed to deliver. Yet the successes of a few companies show that failure is hardly inevitable.

It’s all in the follow-through Premium Content

February 2000

Golf has reached a crossroads, and unless the game is marketed more aggressively, the industry risks becoming as mature as its archetypal customer.

Making a meal of Europe’s food-and-drink business Premium Content

February 2000

Consolidation could create more than $100 billion in net present value in the fragmented European food-and-drink industry-and that makes restructuring almost inevitable.

1999
You want profits with that? Premium Content

November 1999

Revenues in the quick-service restaurant industry have boomed; returns have not. What can such companies do to beef up their profits at a time when they have to work hard to attract not only customers but also employees?

May the sales force be with you Premium Content

August 1999

Lessons from McKinsey’s 1998 packaged-goods survey.

Wanted: More newspaper ads Premium Content

February 1999

Buyers are questioning the value of print ads because the people who sell it don't know themselves. To get more ads, newspapers should reorganize, not cut rates.

1997
What leading banks are learning about big databases and marketing Premium Content

August 1997

Tens of millions of dollars spent with no success. Five myths about database marketing. The pay-off: triple the number of products held per household.

Banking for small business: Will more competition destroy the returns? Premium Content

May 1997

Expanding services could easily triple revenues. Acting like Wal-Mart and Ace Hardware could challenge traditional banking’s dominance. Will you end up last on the list of an integrated provider?

Packaged goods: It’s time to focus on product development Premium Content

May 1997

The best performers organize around four separate development missions. New products and line extensions require different processes and different performance metrics. A common mistake: not setting priorities across product groups.

1996
China’s consumer market: A huge opportunity to fail? Premium Content

August 1996

For many companies, destructive cycles reverse early successes. Strong sales, distribution, and organizational capabilities are key. Your goal: $1 billion in sales by the year 2000.

Winning China’s consumer market in the 21st century Premium Content

May 1996

China’s market for fast-moving consumer goods has exploded over the past decade. And as millions of households cross the income threshold for packaged goods consumption, the market is likely to continue to outpace growth in the overall economy.

1995
Cracking Japanese markets Premium Content

August 1995

Japan’s “closed” sales and distribution systems are giving way to new, low-cost channels. Discounters will soon sell 50 percent of household products. It’s time to import—rather than imitate—local management practice.

The Russian consumer revolution Premium Content

May 1995

Three keys to success: distribution, distribution, distribution.

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