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McKinsey Quarterly is the business journal of McKinsey & Company.

featured Organization article, Making the emotional case for change An interview with Chip Heath

MARCH 2010

Making the emotional case for change: An interview with Chip Heath

In conversation and in excerpts from his recent book, a leading expert on organizational behavior explains why change often stalls and how top executives can use psychology to keep it going.

Managing in the new normal
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Our series of video interviews explores vital management issues with chief executives of today's leading companies.

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