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Information Technology, Management Article, Latin America's banks
Article at a glance:

Improving operations and IT in Latin America's banks

  • Benchmarking the performance of Latin American banks' operations and IT reveals room for improvement in key areas.
  • Some banks have centralized their back-office operations but aren’t seeing the benefits, because they’ve maintained redundant operations in the branches.
  • Latin American banks spend less on IT than their European counterparts do, and they don’t spend as much on new investments that will help them develop new businesses or increase their revenues.

Note: This article includes translations in Portuguese and Spanish.

This article contains the following exhibit:
  • Exhibit: Latin American banks spend a smaller percentage of their net income on IT than do their European counterparts. More of that investment goes to keeping things running rather than investing in new projects.

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