June 2007
A new delivery method is shaking the software industry’s foundations. Traditional vendors should take heed.
Abstract
March 2007
By and large, executives are satisfied with their previous investments in Internet technology, and most are investing in trends that promote automation and networking online.
Abstract
August 2006
Few companies gracefully pass sales leads and service information across the barriers of departments and business units. But those that do enjoy substantial rewards.
Abstract
May 2006
Among the many technologies that CIOs are investigating, server virtualization and software as a service are emerging as key priorities.
Abstract
March 2006
The problems of embedded software are rooted in the legacies of hardware development.
Abstract
March 2006
Call centers, making targeted improvements involving more cost-effective technologies, are finally saving money and improving revenues with IT.
Abstract
February 2006
How leading-edge companies are streamlining applications development.
Abstract
January 2006
By restructuring operations and aligning front and back
offices, wholesale banks can cut costs dramatically and find new sources of revenue.
Abstract
December 2005
The chairman of the largest publicly traded US health benefits company discusses the industry's future.
Abstract
December 2005
Progress will be slow until all parties in the health care industry can see clear benefits.
Abstract
February 2005
Telecom companies play a key role in automating the sales and service processes of other sectors. Now they must automate their own.
Abstract
February 2005
Information networks hold out the promise of improved care and cost savings, but hospitals can’t build them alone.
Abstract
November 2004
New IT investments are capable not only of making insurance companies more efficient but also of mitigating the losses from agents who leave.
Abstract
November 2004
Companies should beef up their management practices before focusing on technology.
Abstract
November 2003
IT’s critics say that it lacks strategic importance. So why does technology keep getting in the way of good strategy?
Abstract
November 2003
A new tracking technology is being touted by retailing and consumer product companies as the next big thing, but it isn’t ready for prime time.
Abstract
November 2003
New software can provide procurement managers with more information about their operations but can’t overcome flawed processes.
Abstract
August 2003
When business and computer people put their heads together, they can transform a company’s IT architecture.
Abstract
August 2003
Mobile-telecom companies must redraw their IT architecture if they hope to market new services quickly and cheaply.
Abstract
May 2003
Companies can run their IT systems more efficiently by creating new organizational structures in which IT departments and business units share responsibility.
Abstract
February 2003
To simplify a company’s information systems, look beyond them.
Abstract
August 2000
City planners try to preserve viable old assets, to replace outmoded assets, and to add new assets—all in the context of an infrastructure linking them coherently. IT developers have a good deal to learn from that approach.
Abstract
June 2000
A McKinsey survey of 100 software companies around the world found clear distinctions between practices in Europe and those in the United States.
Abstract
May 2000
Implementing enterprise resource-planning systems can be intensely painful, and once you have them up and running they may seem to interfere with the speed and nimbleness required for electronic business. Are they a waste? No, but the real benefits aren’t always obvious.
Abstract
May 1998
Too often it’s made on faith, not good judgment. Will it cut costs? Common pitfalls in implementation.
Abstract
November 1997
The real issue is people, not systems. Here’s how one utility addressed it.
Abstract
May 1997
The United Kingdom has a higher ratio of computers per schoolchild than almost any other country, including the United States. Yet information technology has had little appreciable influence on educational standards. Schools policy has focused too much on providing hardware, and not enough on fully integrating computers into education.
Abstract
November 1995
We can put classrooms on the information superhighway now. Is it worth 4 percent of the school budgets?
Abstract
August 1995
Tools, not toys. Billions have been invested in information technology. Where are the results? A failure to focus on productivity. Get practice guidelines to the point of care.
Abstract
August 1995
Financial institutions must focus on product development. But the skills to manage vendors are nonexistent. Handle it wrong and you lose the best people.
Abstract
November 1994
The approach used by airlines to manage complex route networks is now helping other companies manage their software networks.
Abstract
August 1994
Harnessing new IT-based capabilities means striking the right balance between technological and organizational change.
Abstract