Article at a glance:

The untapped market for offshore services

• Providers of offshored IT services and business processes have so far captured only 10 percent of a $300 billion opportunity. In the next five years, a study shows, this market will grow by an additional $80 billion.
• Traditionally outsourced IT services, such as hardware and software maintenance—which have seen very little offshoring to date—will probably drive the next wave of growth. Offshoring should increase more rapidly in business processes than in IT services; banking and insurance will likely lead the way.
• Further growth will come from new "offshore-only" services that go beyond the simple replication of onshore ones.