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The promise of purchasing software

Certain realms of purchasing have stubbornly resisted improvement, partly because managers can't get the information needed to fix them. A new crop of purchasing-management software tools promises to help companies determine their total spending and rein in their demand for goods.

The take-away
Some of the new tools show promise for giving managers a better handle on how their organizations spend money. But the tools can't help unless business processes change, too.

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