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Governance, Leadership Article, business management strategy
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Article at a glance:

What consumers expect from companies

  • Consumers distrust all industries to a significant extent, but some fare better than others, according to a global survey of consumer attitudes toward business.
  • Consumers expect large companies in specific sectors to address sociopolitical problems such as climate change and the affordability of drugs in developing countries.
  • Moreover, the survey reveals large variations in what consumers in different countries expect from different industries.
  • The finding suggest that to win the public's trust, companies should tailor their approaches to suit the realities in their own industries and in the countries where they operate.
This article contains the following exhibits:
  • Exhibit 1: Consumers identified transparency as a top priority for improvement.
  • Exhibit 2: Consumers are looking to petroleum companies to play a leading role in tackling the issue of climate change.
  • Exhibit 3: Consumers view food and beverage companies more favorably than companies in other industries.
  • Exhibit 4: Consumers believe retailers should take primary responsibility for providing health care to their employees.
  • Exhibit 5: Consumers identify access to drugs and their affordability in the developing world as important issues for pharmaceutical companies to address.
  • Exhibit 6: Consumers say that increasing the use of renewable energy and energy-efficient solutions are priorities to combat global warming.
  • Exhibit 7: Consumers hold financial-services companies responsible for what types of activities their lending supports.

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