McKinsey Quarterly is the business journal of McKinsey & Company.
JULY 2010
As service operations use IT to become more efficient across all processes and workflows, they will need to align their work practices with the strengths of automation.
JANUARY 2010
Chief information officers have a chance to expand their influence as the mediators between business requirements and IT capabilities.
DECEMBER 2008
Many IT organizations will reduce their spending in 2009. A strong management focus can mitigate the pain—and create opportunities.
NOVEMBER 2009
In the ‘new normal,’ successful CIOs will search for value through experimentation with customers and partners.
OCTOBER 2009
The era of the nomadic Web is upon us. But questions still remain as to how things will play out in a wireless world.
AUGUST 2009
A joint effort by IT and business leaders can help companies not only to save money but also to prepare for the return of growth.
JULY 2009
Some companies can reduce the cost of support services, improve their quality, and raise cash to invest elsewhere. Here’s how to tell if your company is one of them.
Despite spending enormous amounts on Web-based initiatives, government agencies often fail to meet users’ needs online. By employing new governance models, investing in Web capabilities, and embracing user participation, agencies can raise the effectiveness of their online presence.
MAY 2009
CIOs and CTOs should take the lead in explaining how IT infrastructure creates business value—especially in challenging times.
The IT organization and the business units should be much more in tune. Here’s one way to make that happen.
MARCH 2009
Grasping the business value from IT is challenging. CIOs who are successful in this endeavor broaden their scope of action beyond the technical sphere and traditional IT levers.
FEBRUARY 2009
Web 2.0 tools present a vast array of opportunities—for companies that know how to use them.
DECEMBER 2009
JULY 2008
FEBRUARY 2010
Senior leaders can play an important role in assembling a lean program by involving the CIO more closely in designing and executing the transformation.
MAY 2008
China faces major challenges to becoming a global giant in the offshoring and outsourcing of services.
APRIL 2010
To get the most out of these programs, organizations must ensure that they are led by people with the right skills, connections, and attitudes.
MARCH 2010
Core banking systems dating from the 1970s are compromising bank performance. However, updating them is becoming less costly and risky.
As more products are loaded with technology, tangled IT designs can undermine product strategies. Product managers and technical specialists need a better game plan.
It’s about smarter demand management, to make sure you are using only the IT that you require and are doing only the IT projects that you need to do. – Alan Matula
Shell’s executive vice president and CIO talks about the company’s never-ending transformation process.
Xie Qin explains how he used service-oriented architecture to create a smarter, more efficient system.
Web 2.0 technologies are changing the way companies do business. But can these tools help them achieve their goals?
SEPTEMBER 2008
How the Internet will change the nature of competition, innovation, and company operations.
Filippo Passerini is bringing the back office into the boardroom.
A new managed-services business model helps both the customers and the employees of offshore-service providers.
SEPTEMBER 2009
BPO providers often rely on a limited number of geographic locations, exposing themselves to unnecessary risk. They can mitigate these risks in the same way that financial managers do—by diversifying their holdings.
India’s technology and business services industry can defend and even expand its global market share, but only if it learns to innovate.
As more companies offshore their infrastructure work, more are experiencing the problems of the onshore-to-offshore transition.
McKinsey's business technology office publishes a print collection several times a year. The most recent edition, Spring 2010, includes the following articles:
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